Trafalgar Tours-Highlights of Spain and Portugal-June 2019
"Hello Kim,How are you? Thank you so much for everything! I had a wonderful time in Spain and Portugal and I met some great people from all over the world.We took a lovely group photo together that I will keep as a souvenir.Best regards,Ann"
Avalon Waterways-From the Inca Empire to the Peruvian Amazon-June 2019
"Hi Kim, just a quick note, just returned from the vacation you handled for me last night and wanted to let you know that we had a wonderful time! The excursions, accommodations and food were more than I expected. We were very lucky and had great fellow travelers with us. However, I just wanted to make sure you knew that our tour director was absolutely amazing!!! He took care of everything, we were never clueless as to what was going on, he explain everything we were going to do, etc. He even got our intra country air tickets and luggage tags the night before we were doing our flights!
That you again for your help.
Sharing with you what I sent for the Guests' Choice Award nomination:
Kim responds to queries with lightning speed ! No question or customer concern is too trivial for her. We were very pleased with our first encounter with Kim in 2017 for Greek Island Hopper, so, for our recent Best of Israel tour this May 2019, Kim was, hands down, our travel agent of choice. We could not have found a better agent ! We were experiencing technical issues with our payment channel, and risked losing our seats altogether given the tight deadline; Kim patiently stayed beyond her normal office hours and was at work early the following day to see things through until our payment finally got confirmed.
In terms of coordinating details of travel arrangements -- from rooming options to payment mode to airport transfers, she is very competent and efficient. Kim makes good things happen for us travellers !
For us who are based here on the opposite side of the globe (!) to choose Kim should speak volumes ! She has far surpassed what we expected our local travel agent to do but failed to deliver. We are eagerly awaiting our next Trafalgar trip, and we know she will not disappoint !
Avalon Waterways River Cruises-Romantic Rhine June 2017
"Kim,Just wanted to report that we had a wonderful Avalon Rhine Cruise. I want to thank you for all you help.Alan"
Perillo Tours-14 Day North Classic October 2017
Now that my jet lag has cleared, I wanted to take a moment to tell you what a FABULOUS time we had in Italy. Perillo Tours was excellent, as was YOUR service from start to finish! I will definitely recommend you to family and friends.
The attached is a photo from our hotel room balcony in Sorrento. What a view!
Many thanks! Helen"
CIE Tours-8 Day Irish Spirit-August 2017
Just wanted to say our trip went very well. We got home safely.
We enjoyed the CIE tour. They hit all the high spots. The Ashling Hotel was lovely and was right near the LUAS tram stop. Didn't spend much time in the Grand Canal, but it was nice. The Dooley in Waterford was an old hotel which is fine. Only problem was we had a room at the back of the hotel under the eaves. It was very hot and there was no ac. We opened our window at the top (slanted out) to see stagnant water standing in the area right outside the window. There were even weeds growing in it. The street had a pub or club right across from our window and it was very noisy. People shouting, etc. they might want to find a different hotel. We did see one a few blocks away that might have been better.
The hotel in Galway, the Westwood House will be torn down the end of this year for University lodgings to be built. We could tell as the rooms aren't being repaired, service wasn't that good, etc. I know CIE will be changing hotels for next year, but it might have been wise to change sooner.
Ireland is beautiful and the people were wonderful. All in all, a great trip.
I hope to contact you again one day about a new adventure.
Thank you for all your help.
Travel Impressions June 2017
We just returned from Mexico last night and I wanted to tell you we had a great time. Everyone said they really enjoyed the resort. We all went zip lining which was a lot of fun.
Everything went according to plan but it was a little hectic at the airport for pickup but Amstar took care of us and also took care of us at the resort. They actually scheduled the zip lining for us. Very friendly and helpful people.
I also wanted to thank you for your hard work and patience. Another job well done. Thanks so very much. Now on to South America!! Dennis"